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Contact Us

You can contact us in several different ways:

Issue Tracker

If you have found an issue with the code or have a feature request, please see our issue tracker. If there is no issue yet that matches your inquiry, feel free to create a new one. Please make sure you receive the mails that github sends if we comment on the issue in case we need more information. For bugs, please provide all the information necessary, like the operating system you’re using, the full error message or any other logs, a description of what you did to trigger the bug and what the actual bug was, as well as anything else that might be of interest. Obviously, we can only help if you tell us precisely what the actual problem is.

Mail

For users of our framework, there is a mailing list for support inquiries on the kivy-users Google Group. Use this list if you have issues with your Kivy-based app. We also have a mailing list for matters that deal with development of the actual Kivy framework code on the kivy-dev Google Group.

IRC

#Kivy on irc.freenode.net

IRC is great for real-time communication, but please make sure to wait after you asked your question. If you just join, ask and quit we have no way of knowing who you were and where we’re supposed to send our answer. Also, keep in mind we’re mostly based in Europe, so take into account any timezone issues. If you’re unlucky more than once, try the mailing list.

If you don’t have an IRC client, you can also use Freenode’s web chat, but please, don’t close the browser window too soon. Just enter #kivy in the channels field.

Some #kivy guidelines

  • Be polite and respectful towards other users.

  • Please use English for all messages and in any code posted.

  • Do not post large log/code copy and pastes to the channel, instead use a site such as http://pastebin.com/ or https://gist.github.com/ .

  • If you have a question, be clear and succinct to ensure the fastest response. Don’t just say “it doesn’t work” or “help”. Instead, describe what you expected to happen and what actually happened. Show code, pictures, or error logs as necessary.

  • If your code follows PEP8 you will most likely receive a quicker answer.

  • Try to lower the barrier to helping you as much as possible, if we need to run your application, share it in one file like in this template. Do not share your entire application, share a simple example that showcases only the issue you are experiencing.

  • Avoid topics that may make others uncomfortable or that are excessively incendiary. #kivy is a community for learning and troubleshooting. There are other places for discussions on sex, drugs, politics, religion, and anything else you can think of to talk about that could potentially be uncomfortable or inflammatory in nature for others.

  • Also Avoid:
    • Racial epithets of any kind regardless of context.
    • Excessive Swearing.
    • Misogynist, misandrist, homophobic or transphobic behavior or attitudes.